Payments & Refunds Policy

Payments are final

Nothing is charged when an offer is sent or accepted. The maker pays the invoice after acceptance, and the licence activates once the payment is confirmed. From that moment the payment is final: it is not refunded for a change of mind, a change of plans, a production that did not go ahead, or a disagreement between the parties.

The one exception: a fake identity

If, after paying, a maker finds that the person who granted the licence misrepresented who they are — a fake or borrowed identity — the maker reports it to voce@voce.agency with the licence reference and the evidence. The report is investigated. If it is upheld, the licence is revoked, the maker's payment is refunded and the person's share is not paid out.

A report that is not upheld does not lead to a refund.

A licence that never activates

If a payment arrives for a licence that cannot be activated — for example because the deal had already lapsed or the person's profile was no longer live — the payment is returned, because no licence was granted.

Messages open after payment

Before payment, the offer is the whole exchange: its declared scope, any counter-offer and the decision. Messages between the maker and the person open once the licence is paid, and contact details and external links are removed from them automatically.

Your statutory rights

This policy does not affect rights that the law of your country gives you as a consumer and that cannot be excluded by contract.